FAQ

WHY REGISTER ME? 

 

The registration is to facilitate and speed up future purchases in this store. Creating your identification with email and password, it will no longer be necessary to fill in your registration information again, when making a new purchase. Attention: The information filled in in the register will be the same used in the security analysis of the store. For greater agility in releasing the order, this information must be filled in clearly and correctly.

 

I FORGOT MY PASSWORD, WHAT DO I DO? 

Go to the My Account link at the top or bottom of the page and click on Forgot My Password. Follow the step by step and make your new password. After this you will receive an email to confirm the exchange. If you have any questions, please contact us by phone during our business hour or through the contact link on the website.

 

CAN I ORDER TO DELIVER TO ANOTHER ADDRESS?

 It is possible to deliver your order to another address, so do not change your registration address, fill in your personal data in the register, normally, as this data will be used in the security analysis of the store, then in the shopping cart will be there an option to fill in another delivery address.

 

IF I BUY A GIFT DO YOU GIVE THE GIFT WRAPPING?

 The store make available the standard bag to its customers by requesting it at the time of purchase or by email.

 

HOW TO CHOOSE THE RIGHT PRODUCT SIZE? 

In the item details next to the size, you can consult the measurement chart for all sizes of that model. Compare the measurements of the item you want to buy with an item that you already have, so you'll have a better chance of getting the right size and being satisfied with your purchase. If you are buying as a gift, we suggest you buy one size larger. And so on.

WHAT IF THE ITEM I WANT IS OUT OF STOCK?

The store has a stock with a certain number of units of each product, and some products may be sold out at the time of purchase.

 

ARE THE ONLINE SALES ALSO AVAILABLE FOR PHYSICAL STORES? 

Sales published in the virtual store are not the same as those published in the physical store. They are valid only for purchases made on this website for a limited time.

WHAT IS NEWSLETTER? 

Our newsletter is the means we use to keep our customers informed of the site's releases, promotions, exclusive offers, informative content and everything that is suited to the profile of each one. 

By subscribing to our Newsletter, you authorize us to make a direct and personalized communication with you, through informative emails.

All electronic messages sent will have an option to unsubscribe, without any bureaucracy. To unsubscribe, simply click on the unsubscribe message at the bottom of our emails. The service will be canceled automatically.

MY ORDER DELIVERY TIME HAS EXPIRED, HOW DO I PROCEED? 

Check your email box for any messages from the store communicating the reason or possible cause of the problem. Otherwise, fill out the contact form or call our phone during business hour.

HOW DO I GET MORE INFORMATION ABOUT AN ITEM? 

Check on the item page that they all have a sheet with the main characteristics of the product. But if your question is very specific about a certain item, send us an email using the contact form or call our phone during business hour. If we do not have a specific answer, we will contact our supplier and resolve your query as soon as possible.